New Potato Support

Your satisfaction is our business. The New Potato team is prepared to address questions, concerns, or problems related to any of its products.

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Technical Support

If your problems are not addressed by our online resources, please email our Technical Support team or call 910) 399-7073 Monday through Friday between the hours of 9:00 a.m. to 6:00 p.m. EST, except for observed holidays.

Warranty Policy

New Potato values our customers and our reputation as a premium manufacturer of consumer electronic goods. We stand behind the products that we design, engineer and manufacturer and offer a simple limited one-year warranty on every New Potato electronic product we sell.

Shipping Information

All in bound material, products, or returns for service or replacement should be sent to:

New Potato Technologies, Inc.
5508 Business Drive
Wilmington, NC 28405
T: +1(910) 399-7073 F: +1(910) 401-1588
We are located on the east coast of North Carolina in the Eastern Time zone and are serviced by FedEx, UPS, DHL and the USPS.

Frequently Asked Questions

If you are having problems with one of our products, please consult our online resources including the FAQs section for that product first. If you can not find our answer online please contact our Technical Support team.

Privacy Policy

Our Privacy Policy discloses New Potato's online information practices for handling personal and non-personal information, which is meant to comply with applicable local laws and regulations. Please read this Privacy Policy carefully before you use any of New Potato's web sites ("Site(s)").

Terms of Use

Please read carefully the following Terms of Use before using this Web site. A copy of these Terms of Use may be printed by using your browser's Print function.

Where to Buy

If for some reason you are not satisfied with buying directly from our online store, you can find New Potato Technologies, Inc products being carried by these fine retailers.